Driving Innovation
in Loss Adjusting Research &
Development Across Africa
Modern Claims Solutions, Expertly Delivered
Shaping a Smarter Future in
Loss Adjusting
RESEARCH AND DEVELOPMENT
At Merlin Gold, we are shaping the future of loss adjusting in Africa through cutting-edge research and development (R&D). By combining technological advancements, tailored solutions, and strategic partnerships, we are setting a new benchmark for the industry.
Our focus is on driving excellence, efficiency, and innovation, empowering businesses to overcome challenges and thrive in a constantly evolving market. With a deep understanding of Africa's unique needs, we are committed to delivering solutions that redefine the loss adjusting landscape.
Digital Transformation
in Loss Adjusting
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Investing in AI and machine learning tools to streamline claims assessment and management.
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Developing smart platforms for real-time data collection and reporting.
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Integrating advanced analytics to enhance decision-making and risk evaluation.
Customised Solutions
for Africa’s Market
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Conducting market-specific studies to understand regional needs and challenges.
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Designing solutions tailored to diverse industries, from agriculture to manufacturing.
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Promoting adaptive frameworks to address unique environmental, legal, and social factors.
Developing Talent
& Expertise
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Partnering with educational institutions like MillPark | Gibbs Business School to deliver cutting-edge training for loss adjusters.
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Hosting workshops and certification programmes to upskill professionals.
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Fostering innovation through mentorship and youth-focused development initiatives.
Sustainable
Practices in Loss Adjustment
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Exploring eco-friendly and resource-efficient practices for loss adjustment processes.
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Addressing climate change impacts and disaster recovery with innovative strategies.
Strategic Partnerships
and Knowledge
Sharing
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Collaborating with leading organisations to drive industry-wide innovation.
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Establishing research hubs to share insights and best practices.
Focused R&D for
Future-Ready Apps
At the forefront of innovation, our internal development team crafts cutting-edge apps designed to meet the demands of a rapidly evolving digital landscape.
Leveraging blockchain technology for secure and transparent solutions, integrating AI for intelligent functionality, and adopting future-focused development tools, we create systems that are not only robust but also scalable for tomorrow's challenges.
From concept to deployment, we ensure every application is built with precision and purpose, driving transformative results for our clients.
From Data to Decisions – Accurate and Impactful Reporting
At the forefront of innovation in large loss adjusting, we are transforming traditional reporting methods with cutting-edge technology. By integrating drone technology, 360-degree video walkthroughs, and data-driven applications, we provide precise, real-time insights like never before.
Our approach ensures faster assessments, comprehensive documentation, and smarter decision-making. This revolution not only enhances accuracy but also delivers a seamless experience for all stakeholders, setting a new benchmark for efficiency in the industry.
OFFICES
Our Local Branches
360-Degree Video Reporting -
Select 1080p HD for best viewing
In loss adjusting, capturing every angle of a property is essential for accurate assessments and claims processing. 360-degree video provides a complete panoramic view, ensuring no detail is missed and allowing adjusters to document all aspects of the damage.
This immersive technology enhances clarity, enabling insurers, clients, and adjusters to virtually experience the property, even hard-to-reach areas. It offers transparent, verifiable documentation that can be reviewed from any angle, reducing disputes and ensuring consistency.
By enabling real-time collaboration and virtual walkthroughs, 360-degree video speeds up the claims process and improves communication, making loss adjustments more accurate and efficient.
Johannesburg (JHB)
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Address: 42 Bath Avenue, Rosebank, Gauteng, 2196
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Contact Info: +27 81 755 5527
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Email: info@merlingold.co.za
Cape Town (CPT)
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Address: Watershed, 17 Dock Road, V&A Waterfront, Cape Town, 8002
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Contact Info: +27 79 319 5385
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Email: info@merlingold.co.za
Durban (DBN)
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Address: 7th & 8th Floor, Ballito Junction Mall, Leonora Drive, Ballito, KZN 4399
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Contact Info: +27 81 755 5527
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Email: info@merlingold.co.za
Merlin Gold & Wicklr: Innovating Loss Adjusting with AI
Merlin Gold is transforming loss adjusting with AI-powered claims processes, tailored market solutions, and talent development. Through our partnership with Wicklr.ai, we enhance these efforts with cutting-edge AI and data analytics to streamline claims management and drive efficiency.
Together, we are committed to sustainability, resource efficiency, and strengthening the insurance industry across Africa.
This collaboration combines Wicklr.ai’s tech expertise with Merlin Gold’s industry insights to deliver smarter, more sustainable solutions that create lasting value.
Focus Areas in Research and Development:
Special Reporting Features
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Thermal Imaging
Detect issues with detailed thermal images during inspections. -
3D Mapping
Precise mapping for reliable survey data. -
Portable & Durable
Compact, rugged design for easy transport and durability. -
45-Minute Battery Life
Long-lasting battery for uninterrupted operation. -
Obstacle Avoidance
Safety sensors for automatic obstacle detection. -
Custom Payloads
Flexible payload options for various tasks. -
Encrypted Data Security
Secure data with advanced encryption. -
360-Degree View
Full panoramic visibility for complete coverage.
Drone Reporting -
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In the fast-evolving field of loss adjusting, we use advanced drone technology to provide accurate, efficient, and reliable assessments. Drones equipped with 4K video capture clear footage of property damage from every angle, ensuring no detail is missed. Time-stamped data adds transparency, and real-time streaming allows for live collaboration, speeding up decision-making.
Thermal imaging detects hidden issues like leaks or structural damage, while 3D mapping and GPS create precise, scaled models for accurate assessments. With obstacle avoidance and autonomous flight, drones safely navigate complex environments, minimizing risk during inspections.
These features streamline the loss adjusting process, improving both speed and accuracy in claims processing.
Merlin Gold stands out by combining cutting-edge technology with a customer-focused approach. We use drones equipped with 4K video, 360-degree imagery, and thermal imaging to capture every detail of property damage, ensuring accuracy and transparency. Our reports include time-stamped data, real-time streaming, and 3D mapping, allowing for faster collaboration and more precise assessments.
What sets us apart is our commitment to data security and comprehensive, easy-to-understand reports that minimize disputes. Merlin Gold delivers efficient, reliable, and transparent loss adjusting, making us the preferred choice for insurers and policyholders alike.
